Frequently Asked Questions
Everything you need to know about your fitness journey and equipment.
What are your shipping rates and delivery times?
We offer tiered shipping rates based on your location and the weight of the equipment. Standard delivery typically takes 5-10 business days, while oversized items like treadmills may require scheduled freight delivery.
Do you offer professional installation services?
Yes, we provide professional white-glove assembly and installation for an additional fee. You can select this option at checkout to have our certified technicians set up your equipment in the room of your choice.
What is your return policy for fitness equipment?
We offer a 30-day return policy on most items. Products must be in original packaging and like-new condition. Please note that return shipping costs and a restocking fee may apply to large cardio machines.
Do the products come with a warranty?
All our products are covered by manufacturer warranties. Most treadmills and ellipticals include specific coverage for the frame, motor, and parts. Details vary by brand and are listed on each product page.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through our partners to help you spread the cost of your investment.
Can I track my order after it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.